How to Reduce the Costs and Frustration of Mobile Device Support


Whether your organization issues company-owned mobile devices or supports a bring-your-own-device (BYOD) program that allows the use of employee-owned devices, mobility is becoming more and more difficult to manage. These are just a handful of questions that time-strapped IT managers are grappling with today:

  • How do you balance control with user privacy?
  • How do you determine what types of mobile devices, operating systems and applications to allow?
  • How do you protect these devices and the sensitive data accessed through them?
  • How can you keep up with constantly changing technology and services and the complexity that they create?

As far as mobility in the workplace goes, there is no turning back. Reliance on mobile devices, services and applications will only increase as organizations and users take advantage of the enhanced flexibility, productivity and collaboration that mobile provides. With this increased reliance come increased user expectations. Your employees won’t tolerate slow performance or service interruptions. Neither will your customers.

Preparation for the emergence of mobile begins with implementing mobile device help desk support and best practices. By embracing the influx of employee-owned mobile devices instead of fighting it, organizations can increase employee productivity and happiness. This requires the use of best-of-breed support solutions that allow direct interaction between a technician and a user and simulate the user experience for support personnel. Without on-demand support and simple, fast solutions, you lose two key advantages of mobility – agility and flexibility. Help desk services for mobile devices and services should be centralized to streamline support and improve effectiveness and user satisfaction.

Very few small and midsize organizations have the IT staff and budget to properly implement these solutions and best practices. As a result, more organizations are outsourcing mobile device support to a managed services provider such as A managed services provider has the resources and expertise to manage different types of laptops, smartphones and tablets. They can provide fast user support when issues arise so the productivity and flexibility gains enabled by mobile aren’t wiped out by frustrating downtime.

Instead of choosing, purchasing, installing, configuring and maintaining your own mobile device support, take advantage of the managed service provider’s expertise and enterprise-class technology for a monthly fee. Let, you outsourced IT department, help your organization realize the benefits of mobility without the costs and headaches associated with managing mobile devices in-house.