Designation demonstrates her expertise in the latest technologies and understanding of the unique business needs of hotels and private clubs.
Atlantic-IT.net’s Krystal Triumph recently earned the Certified Hospitality Technology Professional (CHTP) designation from the Hospitality Financial and Technology Professionals (HFTP) organization and the American Hotel & Lodging Association (AH&LA). The designation demonstrates her understanding of the unique requirements of organizations within the hospitality sector as well as her experience and expertise with the latest technologies.
“Atlantic-IT.net has years of experience working with clients in the hospitality industry, including independent hotels and private clubs,” Triumph said. “We’ve come to really understand their business needs, the challenges they face, and how we can utilize technology to solve those issues for them.
“We thought as a company that we would take that to the next level through this certification. It signifies our understanding not only of technology but its business implications for our clients in the hospitality industry. We’re happy to be able to present to our clients that we have a certified professional on staff.”
Jointly developed by HFTP and the Educational Institute of the AH&LA, the CHTP designation is the ultimate achievement in hospitality IT. The HFTP has administered more than 1,000 exams since the program began in 1994m and about 200 hospitality professionals are actively certified.
Obtaining the CHTP begins with an application process. Applicants must have several years of proven experience within the hospitality industry and actively participate in meetings and educational programs pertinent to the field. The applicant must also present a letter of recommendation and ultimately be able to pass an exam.
“The exam is broken up into segments covering technology concepts, technologies and applications specific to hotels and private clubs, and the ability to manage that technology — to act as the CTO and provide assistance with budgeting and strategic decisions. It is designed to determine that you really understand the industry,” Triumph said.
“Professionals who have the CHTP designation must maintain 60 continuing education points over the course of two years. You have to stay up to date on the various advances in the industry.”
Triumph has dedicated much of her career to both the hospitality and technology industries. Through her consultative, hands-on approach to client needs, she has learned how hospitality organizations operate, what technologies they use and what their challenges are. By combining this understanding with her knowledge of technology, she is able to provide her clients with unique insight and end-to-end support.
Triumph sees many exciting opportunities with technology in the hospitality sector. She believes advances in mobility, collaborative technologies, RFID and other solutions are changing the way hotels and private clubs serve and interact with their customers.
“These solutions are enabling staff at private clubs to have all the information they need at their fingertips so they can focus on providing, a tailored, unique experience to their members,” she said. “There are mobile solutions that enable club members to access information about events and services from any device. So technology provides not only a network and applications for staff but enables exciting new things that clubs can offer their members.”