Is Your Phone System Holding You Back?

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Most organizations cling to their old phone system because of familiarity. Everyone knows how to use it and it serves its basic purpose – to place and receive calls. On the other hand, the employees of these organizations have dramatically upgraded their personal mobile phones. Unlike flip phones that were used to talk and text, employees now use smartphones that serve as a communication hub and on-demand information source.

Shouldn’t organizations take that same approach to communications instead of remaining stuck in the past?

If your organization is using an older phone system, ask yourself the following questions:

  • What functionality does your phone system provide?
  • Does this functionality meet your current and future business needs?
  • What are your telecommunications costs?
  • Can your phone system support high call volume?
  • Does it support Voice over Internet Protocol (VoIP) telephony?
  • Is it integrated with mobile devices?
  • Can it be managed remotely?
  • Can it be expanded easily and cost-effectively?
  • Is it limiting or enhancing employee productivity?
  • Is the technology on the verge of becoming obsolete?

Older phone systems simply weren’t designed for the modern workplace, where employees must remain connected and accessible outside of the office, customers demand fast responses to their questions, real-time collaboration is critical, and expansion must be easy and efficient. Not only is your old business phone system likely holding you back, but it’s probably costing way too much.

A modern IP phone system offers a number of benefits that can help to drive your business forward.

Lower costs. Replace the old system’s physical infrastructure, including ports and phone wires, with more efficient, flexible Internet-based tools. Organizations with multiple locations can get rid of costly service plans and connect phone systems across branches to reduce costs. Because voice calls are placed over a data network, the savings can be significant, especially with long-distance and international calls.

Reduced risk. Many older phone systems are obsolete, making it difficult to impossible to find replacement parts and support. A modern phone system reduces the risk of system failure and costly downtime, and ensures that support is readily available.

Mobile integration. Calls to the office can be easily transferred to an employee’s mobile phone rather than forcing customers to write down a mobile phone number and call it themselves. Employees can receive calls and voicemail alerts on their smartphones instead of calling the office to check for messages.

Greater functionality. Conversations can be tracked, logged and recorded to better manage customer relationships, while call routing, distribution and forwarding ensure that calls get to the right person, even if that person is out of the office.

Fast Collaboration. Instead of making a customer wait while you try to track down the manager for an answer to a question, employees can use a modern IP phone system to locate the manager and quickly collaborate via voice, video, text or email. By expediting the decision-making process, employees can close sales faster and provide better customer service.

Easy installation, configuration and expansion. Proprietary systems are costly and complicated to use and update. An IP system is installed and maintained as computer software, and managed and configured – remotely, if necessary – through a web-based interface. Moves, adds and changes are simple and straightforward, eliminating the need for costly service calls or expensive hardware upgrades.

Don’t let an old phone system hold back your organization. Let Atlantic-IT.net, your outsourced IT department, show you how easy it is to lower costs, improve the quality of communication and enhance productivity by upgrading your phone system.