Technology Horizons – 2014 – Sep-Oct

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Hurricanes aren’t the only cause of disaster, but they serve as a stark reminder of the importance of business continuity and disaster recovery planning. Most organizations are unprepared even though unplanned downtime is virtually inevitable. Our top story helps clarify the distinction between disaster recovery and business continuity, arming you with information to help you plan more effectively and minimize the risk and impact of downtime. Other articles in this issue explore managing the under-the-hood complexities of email as an application and the rise of the 21st century contact center.