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Whether cloud-based or on premises, IP-based voice platforms can deliver a wide range of significant business benefits.
Most small businesses are using some kind of cloud services, such as storage, disaster recovery and email systems. But there’s another business tool that few small businesses realize can be moved to the cloud — the company phone system.
Whether your organization issues company-owned mobile devices or supports a bring-your-own-device (BYOD) program that allows the use of employee-owned devices, mobility is becoming more and more difficult to manage.
According to new research from tech analyst Ovum, employees are relying more heavily upon their own smartphones, tablets and laptops at work to access company data and applications. Unfortunately, an alarming number of organizations are still struggling to get a handle on this bring-your-own-device (BYOD) phenomenon.
Most organizations cling to their old phone system because of familiarity. Everyone knows how to use it and it serves its basic purpose – to place and receive calls. On the other hand, the employees of these organizations have dramatically upgraded their personal mobile phones. Unlike flip phones that were used to talk and text, employees now use smartphones that serve as a communication hub and on-demand information source.
Seventy percent of consumers believe they often know more about the products and services they’re enquiring about than the contact center agent dealing with their call. That’s according to new research from BT and Avaya, which found that 80 percent of people thought agents struggled to answer their questions and 85 percent believed they’d been put on hold because agents didn’t know what to say.
The modern workforce has a multitude of business communication and collaboration tools at its disposal, but many of these key tools still tend to exist independently of each other. IP-based unified communications (UC) systems unite telephony, email, voicemail, messaging, mobility, conferencing and more into a single, coherent communications solution.
Today’s IP-enabled, multichannel contact centers help organizations maintain strong customer relationships.
As virtual working becomes more prevalent, organizations need to ensure they have the right tools and processes to support remote employees.
The modern workplace is quickly evolving to better serve an increasingly mobile workforce and customer base. Bring-your-own-device (BYOD) initiatives are introducing about three wireless devices per employee into the workplace. Mobile unified communications has improved the quality and speed of collaboration and customer service. With 1.4 billion smartphones in use at the end of 2013, all with Wi-Fi connectivity, organizations have the opportunity to engage customers in new and personal ways. None of these trends would be possible without the emergence of high-performance wireless LANs (WLANs).
More and more SMBs are implementing a bring-your-own-device (BYOD) strategy in which employees are allowed to use their own smartphones and tablets to perform work-related duties and access company data and applications.
Create and enforce a formal BYOD policy that clearly defines how personal mobile devices should be used in the workplace, what applications should be used and for what purpose.