Having an in-house IT manager doesn’t mean your completely covered from an IT standpoint. Businesses large and small deal with myriad IT issues on a daily basis, from security updates and data backup to support requests and connectivity issues. It is virtually impossible for one IT manager or even a small IT team to stay up to date on the latest technologies and trends, constantly monitor your IT environment, configure and maintain IT tools, prevent problems from occurring, or quickly fix problems when they do occur.
Even if you have an IT person, you need managed services to ensure that your business runs smoothly and your data is protected. Here are seven ways a managed services provider (MSP) can supplement your in-house IT capabilities and deliver value to your organization.
1) Round-the-Clock Monitoring
If your IT manager is responsible for properly monitoring your IT environment, they would have to be on-call 24/7. They could never get sick or take a vacation. Your MSP has a team of experts who can constantly monitor your network and alert your IT manager to existing and potential issues.
2) Help Desk Support for End Users
My Internet connection is slow. I can’t access my sales presentation. I forgot my password.
Your IT manager can’t do much to support your company’s strategic goals if they spend most of their day putting out fires for your employees. Let your MSP provide a single point of contact for help desk support, implement best practices, and ensure end-user issues are handled efficiently.
3) Faster, More Proactive Troubleshooting
If there’s a problem on your network, your MSP has probably seen it before. In fact, your MSP will most likely notice the issue before it becomes a problem. This minimizes the risk of costly downtime and reduced productivity.
4) Seamless Maintenance and Updates
Do-everything IT managers are constantly racing against the clock to manually handle routine maintenance tasks and software updates. When you enlist the aid of an MSP, these routine tasks are managed remotely and automatically so in-house IT can focus on higher-value projects and initiatives.
5) Access to the Latest Tools
Most small-to-midsize businesses wouldn’t last very long if they had to purchase, install, configure and update the latest security software, monitoring tools, backup applications and other IT tools. An MSP not only provides you with access to these tools for a monthly fee, but they also constantly evaluate new tools and incorporate them into their services.
6) Vendor Management
Very few organizations do everything or build everything in-house. Third-party contractors, vendors and service providers are now a business necessity, but someone has to manage and coordinate these resources. Your MSP can take this important responsibility off your IT manager’s plate and suggest ways to make the best possible use of outside resources.
7) Enterprise-Class Expertise
Not sure if you should use a new software product? Ask your MSP. Not sure how to integrate new tools into your IT infrastructure? Ask your MSP. Not sure if your security system is sufficient? Ask your MSP. Your MSP has a wealth of knowledge and can work with your IT manager to implement best practices and strategies that improve productivity, efficiency and security.
While Atlantic-IT.net is happy to serve as your outsourced IT department, we can also partner with in-house IT teams to supplement and augment their capabilities. Let us show you how our managed services can make life easier for your IT manager and keep your organization running smoothly.